One AI Assistant Answers

Unlock guided answers to key questions with Answers in One AI Assistant. This feature supports users by providing verified answers to common questions, helping them find relevant content faster. Site administrators curate questions, organize them by topic, and link each to relevant visuals on Storyboards—ensuring users are guided to accurate, approved content.

Answers is great for users who want to self-serve information without building or validating their own charts. Users can browse questions by topic or type a natural language question to be matched to the closest configured answer. Permissions can be granted for just Answers or combined with other capabilities in One AI Assistant, such as Visualizations and Storyboard Navigation.

Key Benefits

Lower the barrier to data exploration: Empowers users to access trusted, curated information without needing technical knowledge of creating visuals and checking for accuracy. This interconnectedness fosters a more holistic understanding of topics and encourages deeper engagement with the available information.

Admin-controlled accuracy: Ensures responses are based on vetted Storyboard visuals, so users are guided to approved and reliable content.

Natural and intuitive experience: Users can explore by browsing topics, following related questions, or asking their own—in plain language. This leads users through curated pathways of information and fosters a more intuitive content consumption experience within One Model.

How it Works

Answers is powered by a curated knowledge base configured and maintained by site administrators. Here’s how the feature works:

1. Site administrators configure topics, questions and Storyboard tiles Admins define key questions, organize them into topics, and tie them to Storyboard tiles. These configured questions can even be added to the list of example prompts displayed in the One AI Assistant dropdown.
    
2. Users ask questions in plain language Users can browse all questions in a topic or type in a natural language question to be matched to the closest configured option. They can also ask, “What questions can you answer?” to see all available questions they have permission to access, or “What questions can you answer about [topic]?” to filter by a specific subject area.
    
3. Everything is linked together Each question is connected to a relevant chart or tile on a storyboard, along with a direct link to the specific storyboard page where the visualization lives. This facilitates navigation to deeper content about a question or topic. Additionally, all additional questions categorized under the same topic as the question displayed are listed under the visualization. Selecting a different question displays it as a new result under the existing result in One AI Assistant. 
    
4. Answers are delivered in a complete package When a question is selected or matched, the Assistant presents four key components:
   • A natural language response answering the question (if permissioned)
   • A data visualization from a Storyboard (e.g., bar chart, list, scatterplot, etc.)
   • A direct link to the related storyboard page for more information around the visualization and topic
   • A list of related questions users can explore next with a simple click

Currently, filters applied at the Storyboard level do not carry through to the visual returned in the Answers feature. To ensure the correct data is shown, filters must be applied directly at the tile level.

For example, if your storyboard includes a filter for Employee Type = Regular, but that filter is only applied at the storyboard level and not on the specific tile tied to an Answer, the filter will not be reflected in the visual shown.

We are actively working on an enhancement that will allow storyboard-level filters to automatically apply to visuals returned by Answers.

Permissioning One AI Assistant Answers

Controlling Access to Answers

User access to Answers requires the following:

1. One AI Assistant must be enabled for your company. See Permissioning One AI Assistant for further details.
2. Users must have permission to use Answers.  This is controlled by the Application Access Role permission CanAccessOneAIAssistantAnswers. Granting this to a user group allows members to interact with Answers and view related example prompts.
3. Natural language responses can be enabled or disabled separately. This is controlled by a separate Application Access Role permission—CanAccessOneAIAssistantAnswersNLResponse. This permission controls whether users receive the short generative AI-powered natural language response that accompanies each answer. All other functionality (charts, links, related questions) is still available without this permission.

Controlling Access to Configure Answers

Configuring Answers follows the same general process as other One AI Assistant setup. Site administrators will need the Application Access Role permission CanConfigureOneAI, which grants access to manage all One AI Assistant configuration—including adding and editing Answers questions, topics, and links to Storyboards.

Configuration

For One Model site administrators, configuring Answers is a simple process that mirrors other One AI Assistant setup steps. 

Steps to Configure Answers:

1. Access the Configuration Screen

• From the Admin tab on the main ribbon menu, click One AI Configuration.

2. Configure Topics

• Scroll to the Topic Configuration section.
• Click Add Topic, enter the topic name in the text box, and click Save in the top-right corner of the section.
• To edit a topic name, type directly in the box and click Save.
• Topic names auto-update in the Questions section once the page is refreshed.
• To delete a topic, click the trash icon next to it (you cannot delete topics with related questions).
• You can return and add more topics at any time if you identify more common questions.

3. Configure Questions

• Scroll to the Question Configuration section and click Add Question in the top-right corner.
• Enter the question text in the provided text box.
• Select a Topic from the dropdown (populated from your configured topics).
• Choose a Storyboard from the dropdown; this is the Storyboard users will be brought to for more information from Answers.
• Select a Storyboard Page: After choosing a storyboard, pick the specific page that contains the relevant tile.
• Select a Tile: From the selected page, choose the tile (chart, list, geomap, etc.) that best answers the question. This tile will be displayed to the user as part of the Answers response.
• Click Save in the top-right corner once you’ve added or edited your questions.
• You can edit any part of the question configuration or delete a question using the trash icon.

4. Optional: Add to Example Prompts

• You may add any configured question to the Example Prompt Configuration section.
• From the Type selector, choose Answers.
• Click Save to confirm your changes.
• Only users with Answers permissions will see example prompts with the type of Answers.

Conclusion 

Answers offers a simple yet impactful way to connect users with accurate, approved information through guided questions and visualizations. It’s designed to support users at every level, helping them explore data confidently and independently. We will continue to enhance Answers based on user feedback, expanding its power and capabilities over time. As the tool evolves, you can expect even more ways to deliver relevant, high-quality insights across your organization.