One AI Assistant Answers

Unlock guided answers to key questions with Answers in One AI Assistant. This feature supports users by providing verified answers to common questions, helping them find relevant content faster. Site administrators curate questions, organize them by topic, and link each to relevant visuals on Storyboards—ensuring users are guided to accurate, approved content every time. 

Answers is great for users who want to self-serve information without building or validating their own charts. Users can browse questions by topic or type a natural language question to be matched to the closest configured answer. Access can be granted for Answers alone or combined with other One AI Assistant capabilities, such as Visualizations and Storyboard Navigation.

Key Benefits

Lower the barrier to data exploration: Empowers users to access trusted, curated information without needing technical knowledge of creating visuals and checking for accuracy. This interconnectedness encourages deeper engagement with the available information.

Accuracy you can trust: Responses are tied directly to Storyboard visuals approved by administrators, ensuring users are guided reliable content.

Natural and intuitive experience: Users can browse topics, follow related questions, or ask their own in plain language—making it easy to explore data and discover insights. This leads users through curated pathways of information and fosters a more intuitive experience within One Model.

How it Works

Answers is powered by a curated knowledge base configured and maintained by site administrators. Here’s how the feature works:

1. Setup by admins - Site admins define key questions, organize them into topics, and tie them to Storyboard tiles. These configured questions can even be added to the list of example prompts displayed in the One AI Assistant dropdown.
2. Users ask questions - Users can browse all questions in a topic or type in plain language questions to be matched to the closest configured option. They can also ask, “What questions can you answer?” to see all available questions they have permission to access, or “What questions can you answer about [topic]?” to filter by a specific subject area.
3. Answers are delivered in a complete package - When a question is selected or matched, the Assistant presents four key components:
   • A natural language response answering the question (if enabled)
   • A related visualization from a Storyboard (e.g., bar chart, list, scatterplot, etc.)
   • A direct link to the full storyboard page for more information, facilitating navigation to deeper content about a question or topic.
   • A list of related questions users can explore next with a simple click. Selecting a different question displays it as a new result under the existing result in One AI Assistant.
4. Filters respected: Visuals in Answers automatically reflect filters applied at both the storyboard and tile levels, ensuring consistency between Answers and the source Storyboard.

5. Using Answers Mode: In AI Mode, the Assistant decides whether to return an Answer, a Visualization, or a Storyboard. If you want to ensure your prompt is matched only against curated questions, switch to Answers mode so results always come from your organization’s configured library.

   

Permissions

User Access

User access to Answers requires the following:

1. One AI Assistant must be enabled for your company. See Permissioning One AI Assistant for set up details.
2. User permission is controlled by the Application Access Role CanAccessOneAIAssistantAnswers. This permission allows users to interact with Answers and view related example prompts.
3. Natural language responses are controlled separately by the Application Access Role CanAccessOneAIAssistantAnswersNLResponse. This permission determines whether users receive the short AI-generated response that accompanies each answer. All other functionality (charts, links, related questions) remains available without it.

Admin Access

Configuration access is controlled by the Application Access Role CanConfigureOneAI. This permission allows administrators to manage all One AI Assistant setup, including adding and editing Answers questions, topics, and Storyboard links.

Configuration

For One Model site administrators, configuring Answers is a simple process that mirrors other One AI Assistant setup steps. 

Steps to Configure Answers:

1. Access the Configuration Screen

• From the Admin tab on the main ribbon menu, click One AI Configuration.

2. Configure Topics

• Scroll to the Topic Configuration section.
• Click Add Topic, enter the topic name in the text box, and click Save in the top-right corner of the section.
• To edit a topic name, type directly in the box and click Save.
• Topic names auto-update in the Questions section once the page is refreshed.
• To delete a topic, click the trash icon next to it (you cannot delete topics with related questions).
• Return and add more topics at any time if you identify more common questions.

3. Configure Questions

• Scroll to the Question Configuration section and click Add Question in the top-right corner.
• Enter the question text in the provided text box.
• Select a Topic from the dropdown (populated from your configured topics).
• Choose a Storyboard from the dropdown; this is the Storyboard users will be brought to for more information from Answers.
• Select a Storyboard Page. Pick the specific page that contains the relevant tile.
• Select a Tile. From the selected page, choose the tile (chart, list, geomap, etc.) that best answers the question. This tile will be displayed to the user as part of the Answers response.
• Click Save in the top-right corner once you’ve added or edited your questions.
• Edit any part of the question configuration or delete a question using the trash icon.

4. Organize Questions

• Drag and drop questions to reorder them within a topic.
• To move a question to a different topic, drag it into the new topic section. The topic will automatically update to match its new location.
• You can also change a question’s topic manually using the Topic dropdown in its configuration panel.
• When you assign a question to a new topic, it will automatically appear in that topic’s section. Scroll to that section to finish configuring the question and click Save when done.
• Collapse or expand topics in the Question Configuration section for easier viewing and organization.

5. Optional: Add to Example Prompts

• You may add any configured question to the Example Prompt Configuration section.
• From the Type selector, choose Answers.
• Click Save to confirm your changes.
• Only users with Answers permissions will see example prompts with the type of Answers.

Conclusion 

Answers offers a simple yet impactful way to connect users with accurate, approved information through guided questions and visualizations. It’s designed to support users at every level, helping them explore data confidently and independently. We will continue to enhance Answers based on user feedback, expanding its power and capabilities over time. As the tool evolves, you can expect even more ways to deliver relevant, high-quality insights across your organization.