One AI Assistant Chat

Use Chat in One AI Assistant

Chat is your research assistant in One Model. It's a conversational AI feature built into One AI Assistant that supports natural dialogue about nearly any topic. Depending on your permissions, you can use it to research HR and workplace topics, brainstorm ideas, and get guidance on how to use One Model through Help Center informed answers. Chat requires no configuration, and in AI Mode the Assistant routes general questions and Help Center questions appropriately so you can stay in one place while you work.

Benefits of Chat

• Integrated experience: Built directly into One AI Assistant
• One Model support: Help Center informed answers to questions about One Model
• Data stays in One Model: No One Model data is sent to external services, which makes Chat suitable for organisations that do not allow HR data to be shared with OpenAI
• Threaded conversational interface: Continue a back-and-forth dialogue while the Assistant maintains the full context of the conversation
• Rich content: Responses can include icons, tables, lists, and other formatting for clarity. Widen the Assistant panel if a response contains a wide table
• Permission-based access: Enterprise large language model access with guardrails that support responsible use
• No configuration necessary: Available out of the box — start asking questions
• Optional web search: Up-to-date answers with linked sources

How Chat works

If you've used an AI assistant before, Chat will feel familiar.

1. Type your question into the prompt area.
2. Press ‘Enter’ to submit. To add a line break without submitting, press ‘Shift+Enter’.
3. Ask follow-up questions in the same thread. The Assistant retains context within that thread.

One AI Assistant routes you to Chat from AI Mode. If it doesn't route you correctly, switch to Chat mode manually using the Mode Selector.

Examples of what you might ask:

• What does SHRM recognize as strong predictors of voluntary separation?
• How do I build a metric in One Model?
• What is the standard definition of time to fill vs time to hire, and when should each be used?
• Define quality of hire and list three common measurement approaches.
• What permissions are necessary to access One AI Assistant Analyze?
• Can you give me a recipe for a vegetarian lasagna?

Limitations

Chat provides information and guidance, but you cannot use it to submit help tickets or arrange calls with One Model staff.

Web search

Chat offers optional web search as a separately permissioned setting. Web search gives Chat up-to-date information, with sources cited as hyperlinks. Enabling web search also makes the One Model Help Center available to Chat as a tool for answering questions about the One Model platform.

Quick reference — web search permission levels

Note: Web search is opt-in for your instance. A One Model employee must enable it before these permissions become visible.

Control access to Chat

Chat is permissioned through Application Access Roles like other One AI Assistant capabilities, and requires no configuration.

User access

User access to Chat requires:

• One AI Assistant is enabled for your company. See Permissioning One AI Assistant for set-up details.
• The Application Access Role permission CanAccessOneAIAssistantChat.

Note: If you don't see Chat listed in the Mode Selector, your user account doesn't have permission to access this feature.

Admin access

Configuration access is controlled by the Application Access Role permission CanConfigureOneAI. This permission allows administrators to manage all One AI Assistant setup and maintenance.

Data handling

No One Model system data is sent to external services. Chat operates in a permission-based environment with guardrails in place to prevent misuse.