Admin Form

The Admin Form within the One Model Ticketing System consolidates a variety of administrative requests that a customer might need while managing their One Model site. This article explains how to access the form and details which selections and uses are currently available.

Opening the Form (P3)

The Admin form is located alongside other forms in the Submit A Ticket section of the Help Center. To create a ticket using this form, follow these steps:

1. Visit the One Model Help Center
2. Sign into your One Model Help Center account via the Sign In link located in the upper right corner. 
3. Navigate to Submit a Ticket in the upper right corner of the One Model Help Center.
4. Click on the ADMIN node to reveal the available selection fields.

5. Fill out a title and description and select the designated option within the Administrative Request Type field.

    

A few common uses for this form are summarized below, as well as what information needs to be provided for One Model Support to best assist you.

Help Center User Request

This selection provides fields that assist in the management of your organization’s users within the ticketing system. Customer admins can request to add, update, suspend, or remove any Help Center users within their organization. Users can also request a password reset for someone else in their organization using the “Password Reset for One Model Help Center Account” option. For any other user request, please select the “Other Change to Help Center User (please provide info in description)” option. 

We recommend customers do review their Help Center users on a regular basis; particularly checking for those users who need to be suspended or removed, perhaps due to a role change or leaving your organization. The One Model team cannot remove Help Center users without a ticket request. 

Redshift User Request

Customers that utilize our Direct Connect feature can directly request changes including the creation, removal, or update of any users that require access to this feature. Simply provide One Model with the user name(s) as well as any other prompted information and One Model Support will follow up to assist you. For any other Redshift user request, please select the “Other Redshift Change (please provide info in description)” option. 

Confirm Access for One Model Support Team to Access Your Site

To best track who has access to your site while also broadening our ability to support you, One Model may use this form to request adding members of our team to your site. Prior to adding additional support members, One Model will create a ticket on your behalf.

Note: This procedure is purely for proactive approval of site access. If access is needed for someone within One Model to investigate a customer reported Issue ticket, this request may come directly within that ticket.

Request Application Training

Customers who have completed their implementation but would like additional enablement within the tool, can make requests by choosing the Request Application Training selection. Once doing so, please provide details on who, when, and what elements of the application (e.g. Storyboards, Metrics, etc.) you would like to receive training on, along with any details that might aid in One Model Support to best enable you. 

Please note: Customers may be charged Customer Success hours for these sessions depending on contract status. 

Enable Product Feature

This selection allows customers to request the activation of specific product features, including One AI, those currently in beta or those that are generally available but not yet enabled in their environment. To help One Model Support process these requests efficiently, please provide the name of the feature you'd like enabled and any relevant context about how you plan to use it.

Ticket Deletion or Redaction

Select this option to request removal of specific ticket content or the entire ticket from the Help Center. Provide detailed information about the content requiring removal, and One Model Support will follow up to assist. 

Data Deletion Request (please provide info in description)

Organization data deletion requests can be initiated directly through this form. These types of requests are conducted under special circumstances and by specific One Model team members so please provide as much information as possible in the ticket description. After submission, the One Model Support team will provide assistance throughout the necessary steps. 

Other Administrative Request (please provide info in description)

Not sure where to fit another request? Submit it as an Other Administrative Request and One Model Support will be in touch to assist you with whatever may be needed.