How do I update an expiring Signing Certificate for One Model?

The SSO certificate can be updated by a permissioned customer user. This is likely one of your Admin users (with full permissions), or a team member with the IT/ SSO/ Company Application Access Role which includes the permission ‘CanConfigureCompany
 

Go to the Admin > Company page.


 

Click Edit next to the SAML 2 Integration section and then update the Issuer details (based on the latest information from your IdP), then scroll to the end of the SAML 2 Integration section to save. 

 

This can be changed at any time before expiration, then tested by a customer user logging in to ensure SSO is working. If an error is received, you can revert to the original certificate and have your team investigate, or please raise a Help Center ticket if you need our assistance to troubleshoot, including as many details as possible in the ticket, e.g. username, time of login, screenshot of error. 


 

Was this article helpful?

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.