Why do my selected checkboxes appear blank?

Estimated reading time: 2 minutes 

Prerequisites: Familiarity with Branding settings (guide here)
 

To resolve an invisible - or very light - checkbox selection, there are two settings to review:

Setting 1: Branding Colour

The first thing to check is your “Branding Colour”. Go to Admin > Branding > Main Colours, Logo and UI Style, and click Edit

Note: to edit Branding settings, you will need the ‘CanConfigureCompany’ Application Access Permission. 

Your site branding is configurable to your preferred style and colors, but should generally follow these recommended settings:

• Branding Colour = Dark
• Main Contents Colour (Text / Icon …) = Dark
• Main Contents Background (Menu Background / Table Background … ) = Light
• Text Link Colour = Dark
• Page Background = Light

For the Branding Colour in particular, we do not recommend white or any very light color. 

To test changes to your Branding Colour, click on the square to open the editor, note the current HEX code, apply a new HEX code or use the color picker to apply a dark color, then click Save at the top right of the page. 

Review how that changes your checkbox selection, and the look of your site. Branding Colour changes should be immediately evident in the application navigation bar, Storyboard pages, page header tabs and deco bar/ lines. 

Has that resolved the invisible / light checkbox selection? If not, move to setting 2. 

Setting 2: Radio Button/ Checkbox Selected Indication 

On the same Branding page, go to the Standard Button section. The last option is Radio Button/ Checkbox Selected Indication. This should also be a dark color; or at least, not a white or any very light color.  

If your setting is ‘Default’, then the Radio Button/ Checkbox Selected Indication will be your Branding Color. And therefore, if your Branding Colour is white or light, you will need to adjust either the Branding Colour in the Main Colors section, or choose another option from the Radio Button dropdown. 

Use the steps described previously to test changes, and re-visit the page where you couldn’t see your checkbox selection. 

Has that resolved the invisible / light checkbox selection? It should in most cases. But if not, please contact the Support team via a Help Center ticket and share the page URL and/or screenshot of the missing selection, and we will take a look!