FAQs - Data Destinations

  • Can I send data via an S3 bucket?

    Yes, we have an S3 Data Destination so you can send data to another location via an S3 bucket.
  • How do I check on the data that was sent in my data destination?

    A copy of the file that was sent can be downloaded if you navigate to Data Destinations > Data Destination History > the Data Destination run, expand the 'Files' section and subsections, and you should see a Download button for each section.
  • What do I do if I notice an error on a data destination?

    Navigate to Data Destinations -> Data Destination History -> Select the failed run. You should see a helpful error message under either the Files section, or the Run Events section - depending if the error was in generating the files, or sending them to the final Destination.
     The error message should enable you to troubleshoot the issue (for example if Credentials have expired, or if a Processing Script references a table that no longer exists). If not, our Customer Success team can also assist you in understanding the problem.
  • If I use a data destination, can I access a copy of the file that is sent?

    Yes, see the answer to How do I check on the data that was sent in my data destination? above for further information.
  • Why am I seeing special characters in the file results? 

When encoding imports or exports, differences in the coding language may result in the addition or substitution of special characters which can lead to an error in your site. To resolve, ensure that the file is using UTF-8 encoding. For example, if you try to open some data files directly in Excel, the Excel program makes assumptions about the file encoding and will add special characters where there were none. This can be solved by opening Excel first then opening the file using the menu bar, either through File > Open or Data > From Text/CSV. In Step 1 of the Text Import Wizard, select "65001 : Unicode (UTF-8)" in the File Origin dropdown. In Step 3, for any fields with special characters, select "Text" for Column Data Format."

 

 

Read more in our Introduction to Data Destinations. 

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